Bridport Arts Newsletter

Your Visit / COVID-19 FAQ’s September 1, 2021

Welcome to Bridport Arts Centre – we have missed you!

From the 1st September 2021 we will be booking to full capacity without the need for social distancing measures. Any events which were previously sold as ‘bubble seating’ have now been converted, and replacement e-tickets emailed to you.

At Bridport Arts Centre our priority remains the safety of our customers and staff. We follow all instructions and regulations of the local authorities and current government guidelines and regulations. Government restrictions surrounding theatres and indoor events were eased on 19th July. We have taken the time to carefully consider the impact of these changes and how this guidance may affect our community. Our greatest priority is to ensure that our visitors, stewards, and staff are safe and feel as comfortable as possible.

We are confident that we can ease our restricted seating measures in a safe and controlled way, we have been guided by industry standard safety measures. These changes will be effective from 1st September.

We will be frequently evaluating regulations regarding Covid-19 safety and will make amendments to our approach should guidance change.

Your experience at the Centre is important to us and we welcome any feedback regarding your visit.

FAQs:

From 1st September, do I need to wear a face mask?

We are still encouraging the use of face coverings however this is not compulsory.

Will hand sanitiser still be provided?

Yes, absolutely. We encourage the use of our sanitising stations which are placed throughout the Centre.

What can I do if I feel uncomfortable with the new regulations when I visit Bridport Arts Centre?

Come and speak to a member of staff. We are happy to offer alternative seating should you feel uncomfortable and if you feel unable to stay at the Centre, we can offer you a refund.

If you have any other questions or would like to send us your feedback, please do not hesitate to contact our Operations Manager, Dee Fenton: [email protected]

PERSONAL INFORMATION                                                                                                     
We may need to share your information with the NHS Test and Trace service if someone who has tested positive for COVID-19 lists Bridport Arts Centre.We aim to be clear when we collect your personal information, and we will not do anything with your data that you wouldn’t reasonably expect. We will always tell you what we will do with your personal data and we respect your right to opt out of communications or the processing of your data at any time.Read our privacy notice to find out how your information is shared and stored. Please note that your contact details will still be collected when you book your ticket so that we can provide important safety information about your visit.ADDITIONAL CLEANING
Our already high cleaning standards will continue to be enhanced by a cleaning programme designed to clean and sanitise the high touch points within the Arts Centre.HAND WASHING
All toilets will continue to be stocked with anti-bacterial hand soap, and stringent hand-washing guidelines will remain in place for all staff.HAND SANITISERS
Hand sanitiser stations are provided throughout the building for customers and employees.

TRAINING & PPE
All our team have received training so that they are able to confidently work with Covid-19 protocols, to look after themselves and you, our customers. Our team are on hand to offer assistance to customers.

DOORS (Theatre audience access time)
Bridport Arts Centre is open 1hr before a performance. ‘Doors’ will open 30 minutes before a performance and will remain open until the start. If you have any concerns please let a member of staff know.

FACE COVERINGS
Face coverings are no longer mandatory from July 19, in line with recent government guidance. However, we are encouraging our customers to continue wearing face coverings.

The following groups are exempt and won’t need to wear face coverings:

  • Children under 11
  • People unable to wear face coverings because of an illness or a physical or learning disability
  • Carers/ companions providing assistance to someone who relies on lip reading to communicate
  • People who feel that wearing a face covering would cause them severe distress

CORONAVIRUS CONTACT TRACING
We continue to take part in public health authorities’ Coronavirus (COVID-19) Contact Tracing by displaying the NHS QR code around the Arts Centre for visitors to use.

E-TICKETING
We encourage customers to book tickets in advance via our website, or through our Box Office at Bridport Tourist Information Centre. Confirmation emails have e-tickets attached, which are scanned on entry to the theatre.

We are currently not selling tickets ‘on the door, so please book in advance to avoid disappointment.
n.b. We will not be accepting latecomers.

CANCELLATIONS
If you are unable to attend a performance due to a positive Covid-19 test result, displaying Covid-19 symptoms or have been instructed to self-isolate, please contact us to exchange our ticket for an alternative event (of equivalent value), have the tickets credited to your account, or claim a refund. Please contact Bridport Arts Centre as soon as you are aware of a problem. Tickets cannot be reimbursed once an event has passed if you have not notified us before the event.

Our team will guide you through the venue.  We hope to see you very soon!

FOOD AND DRINK

There is a Bar at Bridport Arts Centre.

BOOKINGS

Booking online at www.bridport-arts.com and by phone/in person through Bridport Tourist Information Centre: bridportandwestbay.co.uk is encouraged, making your visit to Bridport Arts Centre as contactless as possible.

For anyone wishing to book tickets in person, we are now selling our events through:

Bridport Tourist Information:  (01308 424901)

*OPEN ALL YEAR:
April to October:
Monday to Friday, 9am – 5pm, Saturday 10am – 3pm

November to March:
Monday to Saturday, 10am – 3pm

n.b.  * Dates and times are provisional and may be subject to change.

We have been ‘See It Safely’ approved

We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. You can find out more here about the measures theatres have been putting in place ready for your visit, and what you will need to know beforehand.

Your Visit / COVID-19 FAQ's 2

Your Visit / COVID-19 FAQ's 1 

 

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