Bridport Arts Newsletter

Your Visit / COVID-19 FAQ’s

Welcome to Bridport Arts Centre – we have missed you!

We’ve done all we can to make sure you, your family and friends – as well as our staff and volunteers – can enjoy a visit to Bridport Arts Centre as safely as possible.  We’ve put extra measures in place so that everything is clean and safe for you and for our staff team.

BOOKINGS

Booking online at www.bridport-arts.com and by phone is encouraged, making your visit to Bridport Arts Centre as contactless as possible.

For anyone wishing to book tickets in person, we are now selling our events through Bridport Tourist Information: www.bridportandwestbay.co.uk  (01308 424901) their opening times are currently:

To 31 October 2020  Monday-Friday  9am – 5pm*  Saturday 10am – 3pm*

November 2020 – 31 March 2021  Monday – Saturday 10am – 3pm*      n.b.  * Dates and times are provisional and may be subject to change.

Social distancing means that the number of seats available for each show is limited.  Seating plan drawn up using current Govt Guidelines.         We are currently not selling tickets at the venue, please book in advance.

Tickets can be accessed from your email account – from your booking confirmation email (pdf) to show on your smartphone, through print at home tickets or as a physical ticket that will be posted. The barcode on your ticket will be scanned before you go into the auditorium.

PERSONAL INFORMATION                                                                                                     

We may need to share your information with the NHS Test and Trace service if someone who has tested positive for COVID-19 lists Bridport Arts Centre.

We aim to be clear when we collect your personal information, and we will not do anything with your data that you wouldn’t reasonably expect. We will always tell you what we will do with your personal data and we respect your right to opt out of communications or the processing of your data at any time.

Read our privacy notice to find out how your information is shared and stored. Please note that your contact details will still be collected when you book your ticket so that we can provide important safety information about your visit.

UPDATED SEATING PLANS

Although all tickets are currently sold as ‘unallocated’, our booking system has been updated to allow you to sit next to your friends and family while ensuring a safe distance between customers and this will be done by us (or TIC) at the time tickets are purchased. We currently accommodate single, pairs and for some events groups of four.  As we learn more and as the ticketing technology develops we hope to offer more flexibility on seating.

ADDITIONAL CLEANING

Our already high cleaning standards will be enhanced by a new cleaning protocol that covers all areas of the building. We will be disinfecting all areas of the building at regular intervals throughout the day and evening to help keep you safe. Read our Hygiene and Cleaning factsheet.

The toilets at Bridport Arts Centre will be cleaned frequently and the frequency of checks will be increased. We will be working together with our customers to ensure that toilets are clean and safe at all times.

HAND WASHING

All customer toilets are stocked with hand soap. Stringent hand washing guidelines will be in place for all employees to supplement our current personal hygiene policy.

HAND SANITISERS

Clean hands are safer hands.  Please wash your hands and use our santisers. Hand sanitiser stations are provided throughout the building for customers and employees.

TRAINING & PPE

All our team have received training so that they are able to confidently work with our new protocols, to look after themselves and you, our customers. PPE is provided to employees where the risk assessment has deemed it necessary. Our team are on hand to offer assistance to customers.

DOORS

Doors will open 60 minutes before a performance and will remain open until the start. We have made sure your seat is socially distanced. If you have any concerns please let a member of staff know.

FACE COVERINGS

Thank you for wearing a face covering to protect yourself and those around you. All customers are required to wear a face covering during their visit, although you are able to remove this to eat and drink. Our team will be on hand to remind customers about this.

The following groups are exempt and won’t need to wear face coverings:

  • Children under 11
  • People unable to wear face coverings because of an illness or a physical or learning disability
  • Carer’s/ companions providing assistance to someone who relies on lip reading to communicate
  • People who feel that wearing a face covering would cause them severe distress
  • We recommend customers who are exempt please let the member of staff serving them know.

Please download our one page FAQ visitor sheet here.

FOOD AND DRINK

Customers will be asked to wait to be seated and complete the track and trace information and then place this in the box provided. These details will be retained for 21 days in line with current legislation. Full table service will be provided.

We have spaced out seats and tables to ensure plenty of space and ask that you do not move any furniture

If customers choose to leave the auditorium during a show, with reduced capacity and the allocated seating system, customers passing other groups in the same row outside of their group should be minimal and therefore extremely low risk.

SOCIAL DISTANCING

A little space goes a long way so please stay safe and keep your distance from anyone outside your bubble. Physically distanced seating has been set up so that you and those in your booking are seated apart from others in our performance spaces. In the foyers and other public areas please wear a face covering and maintain social distancing at all times.

Signs, and our team, will clearly guide you through the venue.  We hope to see you very soon!

 

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